We want to get things right. If you are unhappy with our service, please tell us so we can fix it.
How to make a complaint
Contact us by email at office@kgsadvisory.com.au or by phone on 02 7820 5049. Tell us what happened and what outcome you are looking for.
What happens next
- We acknowledge your complaint promptly, usually within two business days.
- The principal reviews the matter and may contact you for more information.
- We aim to give you a written response within 30 days.
If you are still not satisfied
You can contact the professional body or regulator that oversees our work:
- Chartered Accountants Australia and New Zealand (charteredaccountantsanz.com), for concerns about the professional conduct of a CA ANZ member.
- Tax Practitioners Board (tpb.gov.au), for concerns about a registered tax agent.
- Office of the Australian Information Commissioner (oaic.gov.au), for privacy complaints.